给国外客户发邮件是外贸人的基本技能之一了，今天就来分享一下外贸邮件中的一些专业的基础表达。
目录提要：
十一、致意结语
一、开场招呼
01. I hope you had a good weekend.02. I hope you had a great trip.03. Hope you had a nice break.06. I hope you are so much enjoying your holiday. 07. I hope you enjoyed the event.08. I'm glad we had a chance to chat at the convention.09. It was great to see you on Thursday.10. It was a pleasure to meet you yesterday.11. Wishing you have the most fine day there~12. Wishing you have the most beautiful days (in this wonderful season) there~13. Hope this email finds you well.14. How have you been doing, my friend？15. So good to hear from you! I hope this message finds you well and happy.19. How have you been doing? 20. How have you been getting along? 事情怎么样了?
二、开场寒暄
01. Thank you for bringing this matter to my attention.02. Hi, I hope you had a fabulous Christmas and your holiday season is fruitful. 03. I trust you enjoyed the break and are keen to start on the new year's projects.相信你有好好地享受了假期，并且热切希望开展新的一年的项目。04. I'm sure you're quite busy at the moment, so I'll be very brief.05. It's nice to finally meet you.07. It has been very long since we touched base. 08. Thank you for your (kind) letter of January 15th.09. It was a pleasure meeting you at the conference this month.10. I do appreciate your patience in waiting for a response.11. Thank you for contacting us.12. It was a pleasure meeting you in Shanghai last month.13. I enjoyed having lunch with you last week in NewYork.14. With reference to our telephone conversation yesterday...15. In reply to your request...16. I would just like to confirm the main points we discussed on Friday.17. I just got your request for...18. I just read your email about...19. As we discussed, I would like to send you...20. Thank you for your email about...21. Thanks for your email this morning / yesterday / on Wednesday / last month...22. Thanks for your feedback on / your invitation / your suggestion23. Thanks for sending / asking about / attending24. Thanks for your quick reply.25. Thanks for getting back to me so quickly.26. Thank you for reaching out (to me).27. Thank you for letting me know.28. Thank you for the heads up.29. Thank you for the notice.30. Thank you for sharing.
三、赞美客户
赞美要从事实出发、具体、有理有据，真诚自然，及时合理、循序渐进，从侧面及正面（间接一点通常比较保险）。
01. You look great/sharp today! 你今天看上去很棒！02. You have a good taste! 你很有眼光！04. You did a good job! 你干得非常好！05. You have a good sense of humor! 你很幽默！06. You have a very successful business! 你的事业很成功!07. You are very professional! 你非常专业！08. You are very smart! 你非常聪明！09. You are very charming! 你很有魅力！10. You are really talented! 你很在天赋！11. You look like a movie star! 你看上帅呆了！12. WOW, I can hardly believe that you got 34 years experience, which is quite a long time span. I really want some advice from you. ; ) ...
最好的赞美是: 请教! (除了谈订单之外，我们要多去赞美客户，过去认同他，可以从他的产品，它的经验，他的专业入手，多去向客户请教。)
最好的赞美就是：给客户立人设！（就是扣帽子）客户对我们的真诚有爱、无私帮助、热情、随和（really kind）、是一个好父亲。想客户如何对待你，就立什么样的人设。
最好的赞美就是：爱屋及乌！（赞美客户的所爱，小孩超可爱，兴趣热爱，同频延伸请教等。）
13. I'm happy to have a possible chance to do business with your company, which is the large-scale one and you are quite professional and a sincere person. ;）
如找不到赞美客户的话题，可以从他的公司从他的产品的细节之处入手。最好要有一些根据。因为每一个产品都像是客户的孩子一样，对客户来说。
14. Your passion and energy at work impress me a lot. That's my honor to know such a strong, capable and independent lady.
15. And your perfect and beautiful family impresses me too. The smiles of your husband and children are so infectious, showing everyone how happy their life is. You must be a great wife and a great mother.
16. My dear sis, as we all know, in our industry it’s harder for us to get success in a career than for men. There are too many restrictions and restraints on women. But you, break these all and grow into an industry leader. I can totally imagine how much effort you put in. I will always follow the example of you on the road ahead.
17. Dear, I saw the pic you posted on Facebook. You like go hiking and jogging too? I’ve always wondered how you can keep such a perfect figure. And now I know.
18. Oh my god, the color of your lipstick is so amazing.
19. Dear sir, as a saleswoman, I have communicated with a lot of successful people. But you are one of those most attractive ones, like the Polaris between the stars.
20. I know that work must take up a lot of your time because you are so successful in your career. And at the same time, you are such a great father. How can you make a good balance between your work and family?
21. Every time I encounter difficulties, I think of you— such a wise and charming man. Your suggestions help me a lot in both work and life, which make me feel very warm even in the cold winter.
22. I’m not surprised you’re the head of such a big company. Your leadership, responsibility, professionalism, ambition, and creativity determine your position.
23. Dear sir, your suit shows off your figure very well. I always believe that clothes can reveal a person’s attitude towards life. Indigo color represents calm, deep, tolerant and broad, just like you.
四、切入主题
01. We are writing to inform you that.../ to confirm.../ to request.../to enquire about...我们写信是为了通知/确认/请求/询问……
02. We are pleased to announce that .../ to inform you that ... / to learn that ...我们很开心（很高兴）的告知（宣布/通知/了解）.....
03. I recently read/heard about...and would like to know...我们最近听说......因此想要知道...…
04. I am contacting you for the following reason...此次联系您主要是为了......
05. We'd like to invite you to a meeting on May 15th.我们想要邀请您参加5月15日的会议。
06. I am writing to you about our last meeting / your presentation yesterday / our next event.07. I am writing to you with regards to / regarding / concerning / in connection with...08. I am writing you to follow up on...09. I am contacting you to inform...10. I am reaching out because...11. This is just a quick note to...12. This is just a quick reminder...13. I wanted to let you know that...14. This email is just to let you know that...15. It's [Your Name] from [Your Company].
五、请求帮助
01. We would appreciate it if you would …如果您愿意......我们将不胜感激。
02. It would be helpful if you could send us ...如果您可以给我们发送......将会很有帮助。
03. I would appreciate your immediate attention to this matter.感谢您对此事的关注。
04. Could you possibly tell us / let us have ...你能告诉我们......吗？
05. Please let me know what action you propose to take.您能告诉我下一步计划是什么吗？
06. Might I take a moment of your time to...(very formal)07. I am writing to ask / enquire / let you know / confirm / check / invite you to / to update you on / ask for a favor...09. Can you please fill out this form?10. I'd be very grateful if you could...11. It would be very helpful if you could send us / me...12. I was wondering if you could / if you would be able to...13. If possible, I’d like to know (more) about...14. Please find my two main questions below.15. I didn't / don't fully understand [something]. Could you please explain that again?16. I didn't quite get your point about [something]. Could you be more specific?17. Could you repeat what you said about...?18. Could you give us some more details on...?19. If you could please shed some light on this topic, I would really appreciate it.20. Could you please clarify [something]?21. Could you please clarify when you would like us to finish this?22. When exactly are you expecting to have this feature?23. Here are the details on...24. Could you please clarify what you would like us to do about...?25. If I understood you correctly, you would like me to...26. What exactly do you mean by [something]?27. Could you explain what you mean by [something]?28. Please keep me informed / posted / in the loop.29. I’d like to schedule a meeting on [day] if you are available / free then.30. I am available on [day], if that's convenient for you.31. Would you be available on [day]? If so, I'll send you an invite shortly.32. Can you make it on [day]? If so, I'll book accordingly.
六、提出帮助
01. Would you like us to ...?您希望我们......吗？
02. We are quite willing to ...我们相当乐意......
03. In other words, would you like us to...06. Just a quick / friendly reminder that...07. I'd like to inform you that...08. Just a quick heads up.09. If we can be of any further assistance, please let us know.10. Let me know if you need any help.11. For further details...12. If you have any (more) questions (about)...13. In the meantime, if you need any more information,14. If you need more information / more info / further information,15. I know that's a lot to take in, so let me know if anything I've said doesn't make sense.16. ...please do not hesitate to contact me.17. ...please feel free to contact me / to get in touch.18. ...please let me know.19. ...drop me an email / drop me a line.20. I hope you find this helpful.21. I hope it's clearer now.22. I hope that answers all your questions.
七、征询意见
01. Please let me know if this is OK with you.02. What are your thoughts (on this)?04. Please let me know what you think.05. We just need the thumbs up / the green light. (=we're waiting for approval)06. You (totally) have the green light!07. He approved of it, so you can go ahead with the project.
八、表达歉意
01. I'm afraid it would not be possible to ...
我恐怕…...不能…...
02. After careful consideration we have decided (not) to ...经过深思熟虑后，我们决定…...
03. Unfortunately we cannot / we are unable to ...不幸的是，我们没法/不能…...
04. Please note that the goods we ordered on ( date ) have not yet arrived.抱歉货没法如期抵达。
05. Sorry for my late reply.06. Sorry it took me so long to get back to you.07. I apologize for the late response.08. Sorry it's been so long since my last email.09. I was sorry to hear about...10. Please accept our apologies for any inconvenience caused.12. Unfortunately, we cannot / we are unable to...13. I'm afraid it will not be possible to...14. Unfortunately, I have to tell you that...15. I'm afraid that we can't...16. We regret to inform you that...17. I regret to inform you that (due to...)...18. After careful consideration we have decided (not) to...19. Due to [reason], it won't be possible to...20. It's against company policy to...21. I tried my best, but...22. Despite my best efforts, ...24. I'm sorry but it's out of my hands.25. I'm afraid I won't be able to...26. I'm sorry to tell you that...27. Thank you for your understanding / for your patience.28. Thanks again for your understanding / for your patience.29. Once again, please accept our apologies for any inconvenience caused / for the inconvenience caused / for the delay / for the misunderstanding.30. I hope this is okay with you.31. I really hope we can find a solution soon.32. I hope you can understand.33. Sorry I couldn't be of more help.34. I'm afraid I can't make it on [day]. How about..?35. (Due to..) I'm afraid we need to reschedule / delay / postpone / put back / cancel / call off / move / rearrange our meeting.36. We are sorry to inform you that the meeting scheduled for [day] will have to be rescheduled.
九、正向引导
01. Looking forward to hearing from you soon.02. I look forward to hearing from you soon.03. I look forward to seeing / meeting you.04. Please let me know if this works / if you are available / if that sounds good / if you can / if you can help / if you need to reschedule...05. Any feedback you can give me on this would be greatly / highly / much appreciated.06. If you could have it ready by tomorrow / the end of next week, I would really appreciate it.07. See you on Thursday / next week.08. Please accept our thanks for the trouble you have taken.09. We tender you our sincere thanks for your generous treatment of us in this affair.10. We should be grateful for your trial order.11. We should be grateful for your furnishing us details of your requirements.12. We are greatly obliged for your bulk order just received.13. If there is anything we can do to help you, we shall be more than pleased to do so.14. We will spare no efforts in endeavoring to be of service to you.15. Looking forward to your reply.
十、表达感恩
01. Please accept our thanks for the trouble you have taken. 有劳贵方，不胜感激。
02.We tender you our sincere thanks for your generous treatment of us in this affair. 对您在此事中的慷慨之举，我们深表感谢。
03. We should be grateful for your trial order. 如您试订货，我们将不胜感激。
04.We should be grateful for your furnishing us details of your requirements. 如果能收到您的具体需求，我们会非常开心。
05. We are greatly obliged for your bulk order just received. 收到贵方大宗订货，我们不胜感激。
06.If there is anything we can do to help you, we shall be more than pleased to do so. 贵公司若有所需求，我公司定尽力效劳。
07. We will spare no efforts in endeavoring to be of service to you. 我们将不遗余力的为您效劳。
08. Thanks for keeping me in the loop.09. Thank you in advance.10. Thank you for everything.11. I would appreciate your help in this matter.
十一、致意结语
01. Yours sincerely / Yours truly / Sincerely02. Thank you / Best wishes / Warm regards03. All the best / Best of luck04. All the best to you and yours. 05. All the blessings to you and yours.11. Have a great weekend!12. I hope you can understand.13. Have a wonderful day!
